Introduction
Welcome to Elkably Team ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").
Please read this Privacy Policy carefully. By using our App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us when you use our App, including:
- Account Information: Phone number, email address, password, and authentication credentials
- Student Information: Full name, student ID, grade level, class assignment, and enrollment date
- Parent/Guardian Information: Full name, phone number, email address, and physical address
- Contact Information: Phone numbers, email addresses, and mailing addresses
1.2 Educational Information
We collect educational and academic information related to students, including:
- Attendance Records: Daily attendance status (present/absent), entry and exit times, and attendance history
- Academic Performance: Grades, exam scores, test results, and academic achievements
- Homework & Assignments: Assignment submissions, completion status, and deadlines
- Class Information: Class schedules, timetables, and course information
- School Communications: Messages, announcements, and notifications from teachers and administrators
1.3 Financial Information
We collect fee-related information including:
- Fee Records: Tuition fees, bus fees, activity fees, and other educational expenses
- Payment History: Payment dates, amounts, and payment status
- Due Dates: Upcoming payment deadlines and reminders
1.4 Automatically Collected Information
When you use our App, we may automatically collect certain information about your device and usage patterns, including:
- Device Information: Device type, operating system, unique device identifiers, and mobile network information
- Usage Data: App usage patterns, features accessed, time spent in the App, and interaction data
- Technical Information: IP address, browser type, and other technical identifiers
2. How We Use Your Information
2.1 Service Provision
- To provide, maintain, and improve our student tracking services
- To authenticate users and manage accounts
- To display student profiles, attendance records, grades, and academic information
- To facilitate communication between parents, students, and school administrators
- To send notifications, messages, and important announcements
2.2 Educational Services
- To track and manage student attendance
- To maintain academic records and grades
- To provide access to timetables and class schedules
- To track homework and assignment submissions
- To facilitate parent-teacher communication
2.3 Account Management
- To create and manage user accounts (Parent Portal and Student Portal)
- To verify user identity and prevent unauthorized access
- To process login requests and maintain account security
- To manage multiple student profiles under a single parent account
2.4 Communication
- To send important notifications about school events, attendance, and academic updates
- To deliver messages from teachers and school administrators
- To send fee payment reminders and financial notifications
- To respond to user inquiries and provide customer support
2.5 Legal and Safety
- To comply with applicable laws, regulations, and legal processes
- To protect the rights, property, and safety of users, students, and the school
- To detect, prevent, and address fraud, security issues, and technical problems
- To enforce our terms of service and other policies
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
3.1 With School Administrators
Student and parent information is shared with authorized school administrators, teachers, and staff members who need access to provide educational services. This includes sharing attendance records, academic performance, and communication history.
3.2 Service Providers
We may share information with third-party service providers who perform services on our behalf, such as:
- Cloud storage and hosting services
- Analytics and data processing services
- Customer support services
- Security and fraud prevention services
These service providers are contractually obligated to protect your information and use it only for the purposes specified.
3.3 Legal Requirements
We may disclose information if required by law, court order, or governmental regulation. We may share information to respond to legal processes, enforce our policies, or protect rights and safety.
3.4 With Your Consent
We may share information with your explicit consent or at your direction.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: We use encryption technologies to protect data in transit and at rest
- Access Controls: We limit access to personal information to authorized personnel only
- Secure Authentication: We require secure passwords and authentication mechanisms
- Regular Security Audits: We conduct regular security assessments and updates
- Data Backup: We maintain secure backups of your information
Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain academic and administrative records as required by educational regulations
When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
6.1 Access and Portability
- The right to access and receive a copy of your personal information
- The right to request information about how we process your data
6.2 Correction and Updates
- The right to correct inaccurate or incomplete information
- The ability to update your account information through the App settings
6.3 Deletion
The right to request deletion of your personal information, subject to legal and educational record-keeping requirements.
6.4 Notification Control
The right to manage your notification preferences through the App settings.
6.5 Withdrawal of Consent
The right to withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. Children's Privacy
Our App is designed for use by parents and guardians to manage their children's educational information. We take the privacy of children seriously:
- We collect information about students only through parent/guardian accounts or authorized school accounts
- We comply with applicable children's privacy laws
- We do not knowingly collect personal information directly from children under the age of 13 without parental consent
- Parents and guardians have control over their children's information and can access, modify, or delete it through their accounts
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated Privacy Policy in the App
- Updating the "Last Updated" date at the top of this policy
- Providing notice through the App or other communication methods
Your continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy.
9. Account Deletion
You may request deletion of your account and associated information through the Profile settings in the App or by contacting us. Please note that:
- Some information may be retained as required by law or for legitimate business purposes
- Academic records may need to be retained in accordance with educational record-keeping requirements
- Deletion will permanently remove your profile information, linked student data, payment history, and all notifications
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Thank you for trusting Elkably Team with your information. We are committed to protecting your privacy and providing a secure platform for managing your educational needs.